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FAQ

What types of payment do you accept ?

Our web store is powered by Shopify, worldwide trusted e -commerce platform and by default we accept paypal payment. However, we also accept Visa and Mastercard via third party payment (2checkout) which is secured.

How to track my order ?

You can track your package by going directly to your local post office website and enter your tracking number. If your local post office website doesn’t provide the service to track your package, alternatively you can track your package in this website 17track.net

How long will the shipment take ?

It depends on where you live, however based on our experience, it will usually takes around 3 – 5 days to reach your home for those of you who are in United States and Canada.

I’m interested in trying one of your boot, where are you located? Do you have a physical store ?

Heimdall Footwear company is based in Indonesia, and no we don’t have a physical store, yet! But that’s the dream one day! Currently, we only sell our boots mainly through this website.

How do I know if I order my size correctly ?

Our footwear are true to size. If you measure your feet as an 9 on a Brannock device (a metal object that is used at shoe store to measure your feet), then you should purchase a 9.

Do you provide a narrower or wider boots ?

All of our boots width are D or standard for men, which accommodates most feet. Do not order the same size that you wear in sneakers. Athletic shoes tend to run 1/2 to 1 size larger than our boots. If you are between sizes, we recommend ordering the larger size.

What construction method do you use to craft your boots ?

We are using many varieties of construction method in crafting our boots to achieve different results. In our ready to wear collection, we used cemented and stitchdown construction. Cemented construction is used to achieve a lightweight and flexible shoes, and stitchdown construction is used to achieved a lighweight yet durable boots that is water resistant. In our MTO collection, goodyear welted construction will be our primary construction method to craft our boots in order to achieve a very durable, water resistant, and long lasting boots

I’m from Indonesia, and I would like to buy your shoes, how can I do this?

Hi there, if you are from Indonesia, please contact us directly to info@heimdallfootwear.com and we will gladly assist you with your order, however please do bear in mind that sales category currently not available to Indonesia customer.